Acker Heating & Cooling

Don’t believe everything you read on the Internet, and that includes both positive and negative reviews aimed at a product or service provider. This may prove challenging to those looking for a reliable HVAC technician to handle their air conditioning repair & maintenance. But luckily, there are a few easy ways to check whether an HVAC contractor’s online reviews are genuine or not.  

• Look at the review date.

The fact is that fake reviewers tend to submit multiple reviews within a short period. If the testimonials on the HVAC contractor’s website are posted at around the same time, or within a few days, those are most likely fake.

• Check whether the praise received by the HVAC contractor is over-the-top.

Consider over-enthusiastic language a red flag. Sure, some people tend to be overly excited when recommending a service they know is high-quality. If the reviewer seems to be laying it on thick and gushing about the HVAC contractor, the testimonial is probably fake.

• Take reviews with little-to-no details with a grain of salt.

A legitimate reviewer would provide concrete details about their experience with the HVAC company. A positive review about the contractor’s air duct sealing service, for example, should be specific about the notable things done by the contractor to make the experience smooth and worthwhile. A negative review, meanwhile, should elaborate on the aspects of the project that was deemed unsatisfactory by the reviewer so the contractor can address them. 

• Be as wary of overly negative reviews as much as positive ones.

Your prospective HVAC contractor may have competitors on a smear campaign. An overly negative review, with no concrete details about the reviewer’s bad experience, is already questionable. But if the review also contains an entire paragraph praising the other HVAC contractor in town, the mentioned competitor has probably submitted it.

Give Us a Call Today!

Whether you need effective indoor air quality solutions or professional HVAC installation, Acker Heating & Cooling has got you covered. Look no further for exceptional service you’d be happy to recommend to family and friends. We proudly serve homeowners and business owners in Colbert, GA, and the Greater Athens area. Call us today at (706) 425-8774, or fill out this contact form to request an HVAC quote. We’d love to hear from you!